Refunds & Returns Policy

Effective Date: September 30, 2026

At Pierogi Bar St Pete, every order is prepared with care. Because our food and beverages are freshly prepared, perishable, and time-sensitive, our refund and return policy is designed to protect food quality, food safety, and fair service for our guests and team.

Payment Authorization and Order Acceptance

When you place an online order, your payment method may be authorized at checkout. However, your payment method is not charged until your order is accepted by our kitchen.

If Pierogi Bar is unable to accept or fulfill your order, the authorization will be released or voided, and you will not be charged. This includes the full authorized amount, including any taxes, fees, and kitchen appreciation amount selected at checkout.

Depending on your card issuer, bank, or payment provider, a released authorization may still appear as “pending” for a period of time before it disappears from your account. Pierogi Bar does not control how long your bank, card issuer, or payment provider takes to remove a pending authorization.

All Sales Are Generally Final

Once an order has been accepted by our kitchen and preparation has begun, the order is generally considered final. We do not accept returns of food, beverages, alcohol-related items, or perishable products.

No Refunds or Returns

No refunds, returns, exchanges, or credits will be offered for:

• In-House Experience items
• Beverages
• Alcohol-related items
• Gift cards
• Special-order items
• Completed orders
• Orders that were prepared but not picked up
• Orders picked up late by the customer
• Orders delayed due to incorrect customer information
• Orders placed for the wrong date, time, or pickup location
• Customer taste preference
• Customer ordering errors
• Failure to read item descriptions, ingredients, modifiers, preparation options, or pickup instructions

Orders Not Picked Up

Orders that are prepared and not picked up are not eligible for a refund, replacement, or credit. Our kitchen prepares orders based on the pickup time selected or confirmed at checkout. Once food is prepared, it cannot be resold or safely held indefinitely.

Missing or Incorrect Items

If your order contains a missing or incorrect item, Pierogi Bar may offer a replacement, store credit, or refund for the affected item at our discretion.

Customers are responsible for checking their order at the time of pickup. If something appears to be missing or incorrect, please notify our staff immediately before leaving the restaurant so we can review and correct the order when possible.

Once an order leaves the restaurant, Pierogi Bar may be limited in its ability to verify or correct missing or incorrect item claims.

Customer Responsibility at Pickup

Please review your order details carefully before submitting your order. Customers are responsible for selecting the correct items, modifiers, quantities, pickup time, contact information, and any special instructions.

At pickup, customers should confirm that the order name, order number, number of bags, and visible items are correct before leaving the restaurant.

Food Quality Concerns

If you believe there is a quality issue with your order, please contact us as soon as possible. We may request the order number, receipt, photos, item details, and a description of the issue so we can review the matter.

Food quality concerns will be reviewed on a case-by-case basis. Pierogi Bar may offer a replacement, store credit, or refund for the affected item at our discretion.

Kitchen Appreciation Amounts

Any kitchen appreciation amount selected at checkout is processed together with the order. If an order is declined or cancelled before it is accepted by the kitchen, the kitchen appreciation amount will be released or voided together with the rest of the payment authorization.

If a partial refund is approved after an order has been accepted, any refund of the kitchen appreciation amount will be reviewed on a case-by-case basis and may depend on the reason for the refund, the timing of the request, and whether the order was prepared or fulfilled.

Cancelled or Declined Orders

Orders may not be cancelled by the customer once preparation has begun. If you need to cancel or change an order, please contact us immediately. We cannot guarantee that changes or cancellations can be accepted after the order has been submitted.

Pierogi Bar may decline, cancel, or be unable to fulfill an order for reasons including, but not limited to, item availability, kitchen capacity, order timing, payment issues, pricing or menu errors, safety concerns, suspected fraud, weather, emergencies, technical issues, or circumstances outside our control.

If Pierogi Bar declines or cancels an order before it is accepted by the kitchen, the payment authorization will be released or voided, and you will not be charged.

If an order has already been accepted and preparation has begun, refunds, replacements, or credits will be handled according to this Refunds & Returns Policy.

Approved Refunds

If a refund is approved, it will usually be issued to the original payment method when possible. Refund processing times may vary depending on the payment processor, card issuer, bank, or financial institution.

Pierogi Bar is not responsible for delays caused by banks, card issuers, payment processors, or third-party platforms after a refund or void has been processed.

Delivery or Third-Party Orders

If your order was placed through a third-party delivery or ordering platform, refund requests may be subject to that platform’s policies and procedures. Please contact the platform directly when required.

Contact Us

For order concerns, please contact us as soon as possible with your order number, name, phone number, and details of the issue.

Pierogi Bar St Pete LLC
Email: contactus@pierogi.bar
Website: https://pierogi.bar